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Transaction-specific investments, relational norms, and ERP customer satisfaction : a mediation analysis

Lai, Fujun; Li, Xiaolin; Lai, Vincent S. - In: Decision sciences : DS 44 (2013) 4, pp. 679-711

Persistent link: https://www.econbiz.de/10010126877

Antecedents of User Satisfaction with ERP Systems : Mediation Analyses

Al-Jabri, Ibrahim M. - 2015

Purpose – The purpose of this paper is to investigate the impact of four important influencing factors on user satisfaction with an in-house developed ERP module in a large oil and gas company in Saudi Arabia. It explores whether communication campaigns, training, benefits, ease of use (EoU)...

Persistent link: https://www.econbiz.de/10013023746

Measuring social influence, user perception, innovation attributes and user satisfaction in the enterprise resource planning context

Hsu, Li-ling; Chen, Jason C. H.; Weng, Chun-chi - In: International journal of business and systems research 3 (2009) 4, pp. 413-436

Persistent link: https://www.econbiz.de/10003897774

An investigation into the effects of IS quality and top management support on ERP system usage

Lin, Hsiu-fen - In: Total quality management & business excellence : an … 21 (2010) 3/4, pp. 335-349

Persistent link: https://www.econbiz.de/10003979792

User satisfaction as the foundation of the success following an ERP adoption : an empirical study from Latin America

Maldonado, Miguel; Sierra, Vicenta - In: International journal of enterprise information systems … 9 (2013) 3, pp. 77-99

Persistent link: https://www.econbiz.de/10010189861

High tech, high touch : the effect of employee skills and customer heterogeneity on customer satisfaction with enterprise system support services

Ramsubbu, Narayan; Mithas, Sunil; Krishnan, M. S. - In: Decision support systems : DSS ; the international journal 44 (2007/08) 2, pp. 509-523

Persistent link: https://www.econbiz.de/10003669794

Measuring end user satisfaction in enterprise resource planning in India

Sukumaran, Alagirisamy Kamatchi Subbiah - In: International journal of business information systems : … 21 (2016) 3, pp. 353-367

Persistent link: https://www.econbiz.de/10011520604

The impact of ERP system's usability on enterprise resource planning project implementation success via the mediating role of user satisfaction

Yassien, Eman; Masa'deh, Raja'a; Mufleh, Monira; … - In: Journal of management research 9 (2017) 3, pp. 49-71

Persistent link: https://www.econbiz.de/10011671621

Does the extent to which an ERP system is human-centered contribute to user satisfaction with that system?

Usmanij, Petrus A.; Chu, Mei-Tai; Khosla, Rajiv - In: Journal of accounting & management information systems … 12 (2013) 4, pp. 595-625

This paper studies direct and indirect impact of the human-centered Enterprise Resource Planning (ERP) systems on user satisfaction. The objective of the paper is to measure a hierarchical influence of five human-centered dimensions on user satisfaction both directly and indirectly. This paper...

Persistent link: https://www.econbiz.de/10010339361

Assessing the success of ICT's from a user perspective : case study of Coffee Research Foundation, Kenya

Makoka, Michael W.; Ochieng, Daniel O. - In: Journal of management and strategy : JMS 5 (2014) 4, pp. 46-53

Persistent link: https://www.econbiz.de/10010440656