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Kundenzufriedenheit in Online-Beziehungen : Ergebnisse einer empirischen Studie
Wiedmann, Klaus-Peter; Langner, Sascha; Siecinski, Jessica - 2007
Persistent link: https://www.econbiz.de/10014007209
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"Like" or "fall"? : customer relations with the Facebook Generation
Obermann, René - In: How to succeed in the digital age : strategies from 17 …, (pp. 85-92). 2014
Persistent link: https://www.econbiz.de/10010341282
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Mobile phone customer retention strategies and Chinese e-commerce
Peng, Jianping; Quan, Jing; Zhang, Shaoling - In: Electronic commerce research and applications 12 (2013) 5, pp. 321-327
Persistent link: https://www.econbiz.de/10010505472
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The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn; Lobo, Antonio; Prentice, Catherine; … - In: Journal of retailing and consumer services 21 (2014) 6, pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
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Online complaint management @Swisscom : a case study
Zaugg, Alexandra Daniela (contributor) - 2007
Persistent link: https://www.econbiz.de/10003791818
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Extending customers' roles in e-commerce : promises, challenges, and some findings
Klein, Stefan; Köhne, Frank; Totz, Carsten - In: E-commerce and the digital economy, (pp. 75-90). 2006
Persistent link: https://www.econbiz.de/10003427305
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Measuring e-service quality and its importance to customer satisfaction and loyalty : an empirical study in a telecom setting
Zhou, Ronggang; Wang, Xiaorui; Shi, Yuhan; Zhang, Renqian; … - In: Electronic commerce research 19 (2019) 3, pp. 477-499
Persistent link: https://www.econbiz.de/10012099746
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The impact of product portfolio strategy on financial performance : the roles of product development and market entry decisions
Kang, Wooseong; Montoya, Mitzi - In: The journal of product innovation management : an … 31 (2014) 3, pp. 516-534
Persistent link: https://www.econbiz.de/10010359037
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Erfolgsfaktoren und Eintrittsvoraussetzungen im Business-to-Consumer-E-Commerce : ausgewählte Ergebnisse einer empirischen Analyse
Meffert, Heribert; Böing, Christian - 2000
Persistent link: https://www.econbiz.de/10001511165
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Erfolgsfaktoren und Eintrittsvoraussetzungen im Business-to-Consumer E-Commerce : ausgewählte Ergebnisse einer empirischen Analyse
Meffert, Heribert; Böing, Christian - In: Internet-Marketing : marktorientiertes E-Business in …, (pp. 453-477). 2001
Persistent link: https://www.econbiz.de/10001615417