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Online shopping dynamics influencing customer : Amazon vs. Alibaba

Mishra, Saniya - In: Asia-Pacific journal of management research and innovation 18 (2022) 3/4, pp. 145-151

Persistent link: https://www.econbiz.de/10014246912

OCL : online customer loyalty in the service industries : scale development and validation

Toufaily, Elissar; Fallu, Jean-Mathieu; Ricard, Line - In: Journal of relationship marketing : innovations & … 15 (2016) 4, pp. 269-298

Persistent link: https://www.econbiz.de/10011633641

An empirical analysis of the dimension of loyalty to determine customer retention for E-Commerce

Dwivedi, Sunita - In: Journal of creating value 9 (2023) 1, pp. 63-80

Persistent link: https://www.econbiz.de/10014581528

Factors driving consumer loyalty intention towards e-tailers : an integrated model

Punyatoya, Plavini; Satpathy, Anurag; Agrawal, Arjun - In: International journal of business information systems : … 27 (2018) 4, pp. 466-492

Persistent link: https://www.econbiz.de/10011856689

What makes customers repurchase grocery products from online stores in Korea

Park, Jin Yong; Thangam, Dhanabalan - In: International journal of e-business research : an … 15 (2019) 4, pp. 24-39

Persistent link: https://www.econbiz.de/10012135043

An exploration of the effect of Electronic Customer Relationship Management (E-CRM) on customer loyalty : a serial mediation analysis

Mokha, Anupreet Kaur; Surya, Pushpender Kumar - In: Customer relationship management : methods, …, (pp. 143-173). 2024

Persistent link: https://www.econbiz.de/10015072624

Linking electronic customer relationship management and customer loyalty through serial mediation of customer experience and customer satisfaction

Mokha, Anupreet Kaur; Surya, Pushpender Kumar - In: International journal of electronic customer … 14 (2024) 2, pp. 103-127

Persistent link: https://www.econbiz.de/10015064307

Mobile banking usage and customer loyalty among Indian users : moderating effect of occupation and education

Chawla, Sonia; Vasudeva, Savdeep - In: International journal of business innovation and … 35 (2024) 4, pp. 476-496

Persistent link: https://www.econbiz.de/10015339288

Behavioral Customer Loyalty in Online Shopping : The Role of E-Service Quality & E-Recovery

Mohammad Shafiee, Majid - 2018

Nowadays, the internet has become a suitable platform for the trade of products and services. Online shopping transactions are carried out without face-to-face contact; thus, various factors can affect customers' purchase intentions. In addition to aesthetics and ease of use, trust is a critical...

Persistent link: https://www.econbiz.de/10012918098

Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction

Deepika; Singh, Shashank Vikram Pratap; Sumanjeet Singh; … - In: International journal of business information systems : … 43 (2023) 4, pp. 528-541

Persistent link: https://www.econbiz.de/10014336896