Goyal, Gaurav; Samalia, Harsh Vardhan; Verma, Piyush - In: International Journal of Quality & Reliability Management 34 (2017) 9, pp. 1568-1591
integrated model is proposed using Micmac analysis and Interpretive Structural Modeling (ISM). Findings The citation analysis … the development of an ISM model, which is a major contribution of this study. Originality/value The unique focus of this … QM constructs for manufacturing and its associated services through expert feedback and proposes an ISM model. …