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Can quality communication improve business relationships?

Hinner, Michael B. - In: Introduction to business communication, (pp. 15-40). 2005

Persistent link: https://www.econbiz.de/10003131651

A Quality Value Chain Network : Linking Supply Chain Quality to Customer Lifetime Value

Yu, Qiuping; Shunko, Masha; Mankad, Shawn - 2017

We create a quality value chain network concept to analyze the impact of supply chain quality (SCQ) on the customer lifetime value (CLV). We apply our framework to a rich dataset from a major restaurant chain utilizing text analysis of the complaints to measure SCQ, a two-stage least squares...

Persistent link: https://www.econbiz.de/10014120958

A comparison of quality satisfaction between transactional and relational customers in e-commerce

Yen, Yung-shen - In: The TQM journal : the international review of … 26 (2014) 6, pp. 577-593

Persistent link: https://www.econbiz.de/10010426601

Relationship quality in a coproduction context and the moderating effects of relationship orientation

Wu, Shih-hao; Huang, Stephen Chi-Tsun; Tsai, Ching-yi Daphne - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1062-1083

Persistent link: https://www.econbiz.de/10009793755

Customer heterogeneity in the development of e-loyalty

Chocarro, Raquel; Cortiñas, Monica; Villanueva, Maria Luisa - In: Journal of research in interactive marketing : … 9 (2015) 3, pp. 190-213

Persistent link: https://www.econbiz.de/10011418526

Quality of relationships with alternative suppliers : the role of supplier resilience and perceived benefits in supply networks

Börekçi, Dilek Yilmaz; Say, Arzu Işeri; Kabasakal, Hayat - In: Journal of management & organization : JMO 20 (2014) 6, pp. 808-831

Persistent link: https://www.econbiz.de/10011905894

The co-evolution of supplier relationship quality and product quality in the U.S. auto industry : a cultural perspective

Chen, Yi-Su; Su, Hung-Chung; Ro, Young Kyun - In: International journal of production economics 184 (2017), pp. 245-255

Persistent link: https://www.econbiz.de/10011642539

Distinguishing the effects of B2B information quality, system quality, and service outcome quality on trust and distrust

McKnight, D. Harrison; Lankton, Nancy K.; Nicolaou, … - In: The journal of strategic information systems : … 26 (2017) 2, pp. 118-141

Persistent link: https://www.econbiz.de/10011730057

Methodological choices in relationship quality (RQ) research 1987 to 2015 : a systematic literature review

Osobajo, Oluyomi Abayomi; Moore, David - In: Journal of relationship marketing : innovations & … 16 (2017) 1, pp. 40-81

Persistent link: https://www.econbiz.de/10011820562

E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)

Suhartanto, Dwi; Dean, David; Farhani, Iklima - In: International journal of quality and service sciences 16 (2024) 1, pp. 87-102

Persistent link: https://www.econbiz.de/10014514142