Purpose – The purpose of this paper is to examine knowledge management resource inputs that affect organizational effectiveness in the restaurant industry. Design/methodology/approach – The target population of this paper was restaurant employees. Data were collected using online surveys....

Purpose: This research developed a conceptual model for the hospitality industry based on the employee-organization relationship using the social exchange theory as the theoretical framework. This study aims to consider perceived organizational support as the psychological empowerment...

Purpose: The purpose of this study is to examine the role of other customers in explaining customers’ relation with a brand. A conceptual model, which incorporates other customers along with atmospherics, food quality and service quality, is proposed to better understand how customers form...