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Customer relationship management and recent developments : editorial
Siu, Noel Yee-Man - In: Administrative Sciences : open access journal 6 (2016) 3/7, pp. 1-2
Persistent link: https://www.econbiz.de/10012015845
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Demographics and shopping orientations for apparel products : a hybrid segmentation of Chinese consumers
Wang, Cheng Lu; Siu, Noel Yee-Man; Hui, Alice S. Y. - In: Journal of Asian business 18 (2002) 3, pp. 31-44
Persistent link: https://www.econbiz.de/10001771570
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Electronic service quality and routes to site commitment : the case of an online film ticketing service
Siu, Noel Yee-Man; Zhang, Jun-feng; Lam, Yim-yim - In: Journal of international consumer marketing 22 (2010) 3, pp. 293-307
Persistent link: https://www.econbiz.de/10003995609
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The impact of the servicescape on the desire to stay in convention and exhibition centers : the case of Macao
Siu, Noel Yee-Man; Wan, Penny Yim King; Dong, Ping - In: International journal of hospitality management 31 (2012) 1, pp. 236-246
Persistent link: https://www.econbiz.de/10009406134
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Effect of corporate social responsibility, customer attribution and prior expectation on post-recovery satisfaction
Siu, Noel Yee-Man; Zhang, Tracy Jun-feng; Kwan, Ho-yan - In: International journal of hospitality management 43 (2014), pp. 87-97
Persistent link: https://www.econbiz.de/10010427930
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Servicescape elements, customer predispositions and service experience : the case of theme park visitors
Dong, Ping; Siu, Noel Yee-Man - In: Tourism management : research, policies, practice 36 (2013), pp. 541-551
Persistent link: https://www.econbiz.de/10009736141
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New service bonds and customer value in customer relationship management : the case of museum visitors
Siu, Noel Yee-Man; Zhang, Tracy Jun-feng; Dong, Ping; … - In: Tourism management : research, policies, practice 36 (2013), pp. 293-303
Persistent link: https://www.econbiz.de/10009736175
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The role of brand equity and face saving in Chinese luxury consumption
Siu, Noel Yee-Man; Kwan, Ho Yan; Zeng, Celeste Yunru - In: The journal of consumer marketing 33 (2016) 4, pp. 245-256
Persistent link: https://www.econbiz.de/10011523208
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Arts consumption, customer satisfaction and personal well-being : a study of performing arts in Hong Kong
Siu, Noel Yee-Man; Kwan, Ho-Yan; Zhang, Tracy Jun-Feng; … - In: Journal of international consumer marketing 28 (2016) 2, pp. 77-91
Persistent link: https://www.econbiz.de/10011459992
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The mediating role of postrecovery satisfaction in the relationship between justice perceptions and customer attitudes
Lee, Joseph Lok-Man; Siu, Noel Yee-Man; Zhang, Tracy … - In: Services marketing quarterly 39 (2018) 1, pp. 22-34
Persistent link: https://www.econbiz.de/10011804122