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Designing retail spaces for inclusion
Edwards, Karen; Rosenbaum, Mark S.; Brosdahl, Deborah; … - In: Journal of retailing and consumer services 44 (2018), pp. 182-190
Persistent link: https://www.econbiz.de/10011904380
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"I'll wait for him" : understanding when female shoppers prefer working with gay male sales associates
Rosenbaum, Mark S.; Russell, Eric M.; Russell-Bennett, … - In: Journal of retailing and consumer services 36 (2017), pp. 172-179
Persistent link: https://www.econbiz.de/10011697986
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How to create a realistic customer journey map
Rosenbaum, Mark S.; Losada Otalora, Mauricio; Contreras … - In: Business horizons 60 (2017) 1, pp. 143-150
Persistent link: https://www.econbiz.de/10011771642
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Re-placing place in marketing : a resource-exchange place perspective
Rosenbaum, Mark; Kelleher, Carol; Friman, Margareta; … - In: Journal of business research : JBR 79 (2017), pp. 281-289
Persistent link: https://www.econbiz.de/10011745378
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Understanding vulnerable, stigmatized, and marginalized consumers in service settings
Rosenbaum, Mark (ed.); Seger-Guttmann, Tali (ed.);  … - 2017
Persistent link: https://www.econbiz.de/10011742608
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Commentary: vulnerable consumers in service settings
Rosenbaum, Mark; Seger-Guttmann, Tali; Giraldo, Mario - In: The journal of services marketing 31 (2017) 4/5, pp. 309-312
Persistent link: https://www.econbiz.de/10011742682
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Disparate satisfaction scores? Consider your customer's country-of-origin : a case study
Seger-Guttmann, Tali; Vilnai-Yavetz, Iris; Rosenbaum, … - In: The international review of retail, distribution and … 27 (2017) 2, pp. 189-206
Persistent link: https://www.econbiz.de/10011704063
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Customer responses towards disabled frontline employees
Rosenbaum, Mark; Baniya, Rojan; Seger-Guttmann, Tali - In: International journal of retail & distribution management 45 (2017) 4, pp. 385-403
Persistent link: https://www.econbiz.de/10011640147
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The dark side of experience-seeking mall shoppers
Rosenbaum, Mark; Losada Otalora, Mauricio; Contreras … - In: International journal of retail & distribution management 44 (2016) 12, pp. 1206-1222
Persistent link: https://www.econbiz.de/10011643927
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Special double issue: hospitality, healthcare, and design
Rosenbaum, Mark S. (ed.); Verma, Rohit (ed.);  … - 2018
Persistent link: https://www.econbiz.de/10011848016