Similar Search Results

The ties that bind us : examining relationship marketing orientation and its impact on firm performance in the information systems outsourcing services sector

Kwan, Rebecca; Carlson, Jamie L. - In: Journal of strategic marketing 25 (2017) 5/6, pp. 495-510

Persistent link: https://www.econbiz.de/10011743080

Outsourcing customer support : the role of provider customer focus

Wuyts, Stefan; Rindfleisch, Aric; Citrin, Alka - In: Journal of operations management 35 (2015), pp. 40-55

Persistent link: https://www.econbiz.de/10011284727

Critical success factors in relationship management for services outsourcing

Rhodes, Joan; Lok, Peter; Loh, Wilson; Cheng, Vincent - In: Service business 10 (2016) 1, pp. 59-86

Persistent link: https://www.econbiz.de/10011722157

A framework to study vendors' contribution in a client vendor relationship in information technology service outsourcing in India

Jain, Daisy Mathur; Khurana, Reema - In: Benchmarking : an international journal ; BIJ 23 (2016) 2, pp. 338-358

Persistent link: https://www.econbiz.de/10011555008

A view from the vendor's side : factors that determine satisfaction

Gopalakrishnan, Shanthi; Guilbault, Melodi; Ojha, Abhoy K. - In: South Asian journal of business studies 6 (2017) 3, pp. 214-228

Persistent link: https://www.econbiz.de/10011801339

Do vendors' service models maximise value for clients?

Stephenson, Andy (panelist); Bakpessi, Kudjoou (panelist); … - In: Journal of securities operations & custody 11 (2019) 4, pp. 317-326

Persistent link: https://www.econbiz.de/10012155977

Optimising IT outsourcing services by managing the balance between standardisation and customisation : a providers' perspective

Santos, João Correia dos; Silva, Miguel Mira da - In: International journal of business information systems : … 37 (2021) 1, pp. 78-105

Persistent link: https://www.econbiz.de/10012596450

Understanding B2B customer journeys for complex digital services : the case of cloud computing

Terpoorten, Claas; Klein, Jan F.; Merfeld, Katrin - In: Industrial marketing management : the international … 119 (2024), pp. 178-192

Persistent link: https://www.econbiz.de/10014555749

Antecedents of Client Loyalty in B2B IT Services – Leading Through Strategic Competence or Service Delivery?

Rajamani, Nithya; Chatla, Suneel; Chakraborty, Debapriya - 2014

Client Loyalty is an important strategic objective of managers, both in the Business-to-Consumer (B2C) and Business-to-Business (B2B) environment, including IT Services industry. It has significant impact on a firms’ revenue and is considered as an important source of competitive advantage....

Persistent link: https://www.econbiz.de/10014151384

Managing service quality in multiple outsourcing

Ye, Guangliang; Zhu, Xiaowei; Mukhopadhyay, Samar K. - In: International journal of electronic commerce : IJEC 18 (2013/14) 3, pp. 125-149

Persistent link: https://www.econbiz.de/10010360048