Purpose – ICT has considerable importance for increasing productivity and growth. Using ICT requires resources to create value. As resources are more limited in smaller enterprises, and the contexts and conditions for using ICT in SMEs are not well known, the purpose is to investigate...

Purpose – The main purpose of this paper is to discuss whether an enterprise system (ES) is a part of an organization's administrative paradox. The paper aims to question which role the ES has in organizing, focusing aspects of flexibility and stability. Design/methodology/approach – The...

Purpose – The purpose of this paper is to discuss the consequences of citizens' increased use of public e‐services for agency employees' work situation. Design/methodology/approach – In order to accomplish the purpose of the paper the authors focus on the way in which the increased use of...