Purpose – The purpose of this paper is to examine the claim that the application of human factors (HF) knowledge can improve both human well‐being and operations system (OS) performance. Design/methodology/approach – A systematic review was conducted using a general and two specialist...

Purpose – The purpose of this paper is to show that necessary condition hypotheses are important in operations management (OM), and to present a consistent methodology for building and testing them. Necessary condition hypotheses (“X is necessary for Y”) express conditions that must be...