Purpose – The purpose of this paper is to investigate empirically the effects of quality management practices on operational and business performance. Design/methodology/approach – A reliable and valid survey instrument was used for data gathering from managers in the petroleum industry. A...

Purpose – The purpose of this paper is to propose and support a model to predict the effectiveness of teams. Design/methodology/approach – The literature provides a wide variety of variables or constructs to measure the effectiveness of a team. The article proposes a mathematical model to...

"A reference on the workings of modern Lean Six Sigma techniques, this book presents the background on quality and Lean Six Sigma techniques and tools. It reviews the previous history of Lean Six Sigma in manufacturing, current applications of Lean Six Sigma in operations, which projects should...

Introduction to the fourth industrial revolution -- Global supply chain engineering definitions -- Evaluating the impact of sustainability and pipeline quality on the global crude oil supply chain -- Forecasting in global supply chain engineering -- Inventory control -- ERP systems -- Logistics...