Purpose – The purpose of this paper is to identify and analyze various critical success factors (CSFs) that can facilitate smartphone manufacturing in India. This paper further aims to understand the mutual interactions among these CSFs through identification of the hierarchical relationships...

Purpose – Information technology (IT) is increasingly being used towards the effectiveness of supply chains. There are, however, some barriers in this process. These barriers influence one another and also adversely affect the IT‐enablement of a supply chain. The aim of this paper is to...

Purpose – This paper aims to identify various information risks that could impact a supply chain, and develops a conceptual framework to quantify and mitigate them. Design/methodology/approach – Graph theory has been used to quantify information risks while interpretive structural modelling...

Purpose – There are various risks that can derail the adoption of business analytics (BA) practice in a telecom service provider (TSP) thereby jeopardising the possibility to increase profitability and improved customer experience. The purpose of this paper is to analyse different associated...

Purpose – Utilizing data envelopment analysis (DEA), this paper seeks to examine the performance of 20 Indian B‐Schools, separating their profitability and marketability. The technique allows one to identify those management institutions which are able to utilize their resources in a most...

Purpose – The recent expansion in tertiary education in India, an increased student enrollment as well as global competition have created a challenge for the existence of the institutes. It has been realized that a quality of service is associated with customer satisfaction and it is one of...

Purpose – Knowledge management (KM) involves strategies and processes of identifying, capturing, and leveraging knowledge to enhance competitiveness. The new world of knowledge‐based organizations is distinguished from the organizations of the last millennium by its emphasis on monitoring...

Purpose – In today's knowledge economy, a major challenge for the managers is to effectively link the knowledge management (KM) initiatives with the ever‐changing organizational needs. The problem arises due to disjoint strategic alignment between these two, which is mainly due to...