Capturing customer value perception is crucial for driving supply chain performance improvements. In fact, the core of supplier management resides in its impact on value generation and on end-customer satisfaction. Social media analytics on customer sentiment enables large scale group decision...

Purpose: The purpose of this paper is to propose a supply chain risk management (SCRM) maturity model combined with a fuzzy TOPSIS classification method to evaluate and sort an organization into a pre-defined maturity level. Design/methodology/approach: An axiomatic and prescriptive research...

Purpose – To provide and illustrate a structured engineering approach for conceptual design of enterprise performance measurement and management systems. Design/methodology/approach – The paper proposes and utilizes a design approach based on combining an enterprise engineering process with...

Purpose – The purpose of this article is to present and discuss a conceptual model for performance measurement and management of a cluster based on the concepts of the Balanced Scorecard and other models. Design/methodology/approach – This paper was based on a case research as the field...