In keeping with the socio‐economic and cultural transformation that has placed newer demands on the educational system, in terms of greater responsibility and accountability and increased expectations by stakeholders, the system has been pressurized to shift its focus from one in quantitative...

Purpose – National policy makers in India have realized that the research and development (R&D) performance of India has not been up to the benchmark. This paper aims to identify and develop the structural cause and effect relationship among various factors that affect the performance of...

Purpose – Supply chain collaboration (SCC) amongst independent firms often provides larger benefits from effectively satisfying end customer's needs than working alone. However, lack of awareness about the existence of barriers of collaboration hinders the realizing of the benefits of...

Purpose – The aim of this paper is to investigate and model the issue of selection of strategic alliance partner for managing and implementation of an operations and maintenance centre for a large telecom service provider under a managed services contract. The alliance shall enhance...

Today supply chains leverage their partner's competencies and in the process also inherit the risks associated with various links of a supply chain. Although it is impossible to completely eliminate various risks, an environment can be created which helps to effectively mitigate risk. The most...

Today supply chains leverage their partner's competencies and in the process also inherit the risks associated with various links of a supply chain. Although it is impossible to completely eliminate various risks, an environment can be created which helps to effectively mitigate risk. The most...

Data envelopment analysis (DEA) has observed as a powerful instrument for benchmarking the performance of various organisations when multiple variables are taken into account. The advantage of such an analysis is its competency to measure the efficiency of the firm in multifarious dimensions....

Educational institutions like other organizations are realizing the significance of customer‐centered philosophies and are turning to approaches such as total quality management to help manage their businesses. This paper starts with the background theory and then outlines the results of a...

Amidst the tremendous pressures faced by educational institutions, both from internal as well as from external forces, the higher educational institutions in India, as elsewhere in the world, have begun to understand and accept the significance of customer‐centered philosophies, with the...

Purpose – The purpose of this paper is to evaluate and compare the performance of national R&D organizations in India in terms of their relative efficiencies using a multiple output measurement criteria incorporating the quality of the output measures. Design/methodology/approach – An...