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Applied the grounded theory and IPA to explore the success factors of after-sales service
Koh, Toong Chinn; Lee, Tzong-ru; Dadura, Agnieszka M. - In: International journal of enterprise network management 5 (2012) 4, pp. 381-401
Persistent link: https://www.econbiz.de/10009731015
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Generating customer voice based quality improvement strategy for logistics service providers in Taiwan from the perspective of quality function deployment
Lee, Tzong-ru; Lin, Jiun-Hung - In: International journal of logistics economics and … 1 (2007) 1, pp. 63-76
Persistent link: https://www.econbiz.de/10003751597
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A marketing paradigm for successful lean implementation
Sawhney, Rapinder; Lee, Tzong-ru; Wu, Hsiao-chen; Chen, … - In: International journal of logistics economics and … 1 (2007/08) 3/4, pp. 282-297
Persistent link: https://www.econbiz.de/10003837372
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Strategising customer voice-based quality improvement for logistics service providers
Lee, Tzong-ru; Lin, Jiun-Hung; Lenny Koh, S. C. - In: International journal of value chain management : IJVCM 1 (2006/07) 3, pp. 266-280
Persistent link: https://www.econbiz.de/10003472013
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Improvement of service quality of recreational fish market: case study of Yong-An fish market in Taiwan
Lee, Tzong-ru; Wu, Hsiao-chen; Chang, Shuchih Ernest; … - In: International journal of enterprise network management 3 (2009) 1, pp. 73-92
Persistent link: https://www.econbiz.de/10003829101
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An examination of the codes of ethics artefacts in top Taiwanese companies
Lee, Tzong-ru; Svensson, Göran; Wood, Greg; Callaghan, … - In: International journal of electronic customer … 3 (2009) 1, pp. 86-101
Persistent link: https://www.econbiz.de/10003850186
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COG : a composite genetic algorithm with local search methods to solve a mixed vehicle routing problem with backhauls
Anbuudayasankar, S. P.; Ganesh, K.; Lee, Tzong-ru; … - In: International journal of services and operations management 5 (2009) 5, pp. 617-636
Persistent link: https://www.econbiz.de/10003884855
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Milk supply chain and develoment strategy
Lee, Tzong-ru; Huang, Huei-Ling; Huang, Bing-wen; Chen, … - In: International journal of services and operations management 3 (2007) 2, pp. 227-244
Persistent link: https://www.econbiz.de/10003561510
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The relationship between spiritual management and determinants of turnover intention
Lee, Tzong-ru; Chen, Shiou-yu; Wang, Saint-hei; Dadura, … - In: European business review : EBR ; the official journal … 22 (2010) 1, pp. 102-116
Persistent link: https://www.econbiz.de/10003942287
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Analysing the competitive advantage for the operating model of Phalaenopsis aphrodite industry in Taiwan
Lee, Tzong-ru; Lin, Jiun-Hung; Din, Be-You; Koh, Seau … - In: International journal of value chain management : IJVCM 2 (2008) 2, pp. 269-285
Persistent link: https://www.econbiz.de/10003717382