Purpose – This article describes the award‐winning online‐learning program developed to help British Airways cabin crew to use Barplus, an on‐board point‐of‐sale system that records in‐flight sales and acts as a stock‐control system. Design/methodology/approach – Contains...

Purpose – The aim of this article is to describe how to manage a project successfully. Design/methodology/approach – The article presents the advice of Ron Rosenhead, chief executive of Project Agency, a north London‐based project‐management training and development firm, who has years...

Purpose – Outlines and reports on a radical new approach to developing both an organization and its people to enable those people to be themselves in body, mind and spirit while at work and so feel fulfilled – and, in the process, enable the organization to be more successful....

Purpose – This paper aims to outline some key issues in mobile learning technology. Design/methodology/approach – The paper discusses the impact of mobile learning technology, based on the author's experience in the field. Findings – Decide, design, develop and deploy is the standard...

Purpose – Observes how the Federazione Italiana Pallacanestro (FIP), the Italian National Basketball Federation, has concluded that increasing emphasis must be placed on training coaches and players. That means implementing innovative training strategies to improve the competitiveness of all...

Purpose – Observes how the introduction of a new learning-management system has made training easier, cheaper and more effective at international freight-forwarder JAS. Design/methodology/approach – Examines the reasons for the new system, the form it takes and the advantages it has brought....

Businesses need to make money and/or save money if they want to be successful. Organisations are now realising that they can do both if they implement software systems – known as learning management systems (LMS) – to collect and analyse data relating to the skills of their workforce. While,...

TATA Interactive Systems (TIS), which has one of the world’s largest teams for the design and development of custom‐built e‐learning solutions, is committed to achieving the most exacting quality standards. Towards the end of last year, TIS became the first company providing custom‐built...

The latter part of the twentieth century saw the transition from a sales‐oriented environment to a marketing‐oriented one. At the beginning of the twenty‐first century this is particularly developing in the direction of “customer focus”. Consequently, the key to achieving business...

Purpose – To illustrate the value of using a learning management system to streamline training administration tasks and, especially, to provide evidence of compliance for the authorities in regulated industries. Design/methodology/approach – The approach to this topic is via interviews with...