Using the task pool model and data from 15 establishments in the Dutch hospitality industry, this study shows how and why applying handhelds affects the division of labour. These devices allow to split the waiters' jobs into separate tasks which tend to be combined into two separate "sub jobs":...

Purpose – The purpose of this paper is to gain insights into the effects of an enterprise resource planning (ERP)‐implementation on job content. Design/methodology/approach – Data are collected using a qualitative expert instrument (WEBA) and a questionnaire (NOVA‐WEBA) among...

Previous empirical work demonstrated that self-managing teamwork and Enterprise Resource Planning (ERP) systems are difficult to combine in practice, and have called for the development of templates for configuring ERP systems to support teamworking. This requires a view on organisation design,...

The debate on convergence and globalisation of national economies emphasises the role of Multinational Corporations (MNCs) with regard to the export of homecountry policies in countries where they have their plants. MNCs set a process of change in motion in which local companies attempt to catch...