Purpose – The power sector needs frontline employees (FLEs) who are adaptable to the dynamic and complex business environments. There is yet to be a study that defines FLE adaptability as a lived in experience. The main purpose of this study is to explore the dimensions of FLE adaptability in...

Purpose – An adaptable frontline employee (FLE) would be an asset for the organization, customer and to other constituents, external to the organization. Previous research by the same authors conceptualizes FLE adaptability in the power sector, using grounded theory as a multidimensional...