The process of deregulation and reforms in the Indian banking system resulted in the creation of an efficient and competitive banking system. The payment systems like card-based payment systems, ECS, EFT, RTGS, NEFT and CTS have offered a variety of services to the customers. During the last...

The process of deregulation and reforms in the Indian banking system resulted in the creation of an efficient and competitive banking system. The payment systems like cardbased payment systems, ECS, EFT, RTGS, NEFT and CTS have offered a variety of services to the customers. During the last...

Purpose: The purpose of this paper is to determine the role of service quality (SQ), trust and commitment to customer loyalty (CL) for telecom service users. Further, the moderating role of gender, marital status and connection type within the model was tested. Design/methodology/approach: A...

Purpose – The purpose of this paper is to determine the role of service quality (SQ), trust and commitment to customer loyalty (CL) for telecom service users. Further, the moderating role of gender, marital status and connection type within the model was tested. Design/methodology/approach –...

Purpose This study is the maiden attempt to understand the effect of specific human resource practices (HRPs) on employee retention (ER) with the mediation of job satisfaction (JS) and moderation of work experience (WE) and job hopping (JH) in the context of the textile industry....