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Assessing the impact of response styles on cross-cultural service quality evaluation : a simplified approach to eliminating the problem
Reynolds, Nina; Smith, Anne - In: Journal of service research : JSR 13 (2010) 2, pp. 230-243
Persistent link: https://www.econbiz.de/10003982867
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Affect and cognition as predictors of behavioral intentions towards services
Smith, Anne; Reynolds, Nina - In: International marketing review 26 (2009) 6, pp. 580-600
Persistent link: https://www.econbiz.de/10009523088
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Environmentally responsible behaviour in the workplace : an internal social marketing approach
Smith, Anne; O'Sullivan, Terry - In: Journal of marketing management : MM 28 (2012) 3/4, pp. 469-493
Persistent link: https://www.econbiz.de/10009545945
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Practices of strategising/organising : broadening strategy work and skills
Whittington, Richard; Molloy, Eamonn; Mayer, Michael; … - In: Long range planning : LRP ; international journal of … 39 (2006) 6, pp. 615-629
Persistent link: https://www.econbiz.de/10003428775
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Internal social marketing : lessons from the field of services marketing
Smith, Anne M. - In: The SAGE handbook of social marketing, (pp. 298-316). 2011
Persistent link: https://www.econbiz.de/10009380553
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A cross-cultural perspective on the role of emotion in negative service encounters
Smith, Anne M. - In: The service industries journal 26 (2006) 7, pp. 709-726
Persistent link: https://www.econbiz.de/10003454624
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Taxation of non-resident equity investment in New Zealand : unilateral extension of domestic imputation regime to non-resident portfolio investors
Smith, Andrew M. C. - In: Bulletin for international fiscal documentation : … 48 (1994) 2, pp. 59-63
Persistent link: https://www.econbiz.de/10001161662
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Comprehensive dividend imputation, neutrality and double taxation of corporate profits
Smith, Andrew M. C. - In: Bulletin for international fiscal documentation : … 47 (1993) 10, pp. 568-580
Persistent link: https://www.econbiz.de/10001161666
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Tax avoidance and the financial structures of non-resident controlled companies in New Zealand
Smith, Andrew M. C. - In: Australian tax forum : a journal of taxation policy, … 13 (1997) 3, pp. 277-309
Persistent link: https://www.econbiz.de/10001234489
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New Zealand's interest accrual rules : a comprehensive review 12 years on
Smith, Andrew M. C. - In: Canadian tax journal 46 (1998) 4, pp. 819-838
Persistent link: https://www.econbiz.de/10001254663