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Managing service quality : MSQ ; an international journal
6
The service industries journal
6
Applied Economics Letters
3
Journal of Economics and Management
3
International Journal of Bank Marketing
2
Journal of travel and tourism marketing
2
Management Decision
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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Satisfaction, inertia, and customer loyalty in the varying levels of the zone of tolerance and alternative attractiveness
Wu, Li wei
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 310-322
Persistent link: https://www.econbiz.de/10009272264
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2
Beyond satisfaction : the relative importance of locational convenience, interpersonal relationships, and commitment across service types
Wu, Li wei
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
3
,
pp. 240-263
Persistent link: https://www.econbiz.de/10009232065
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3
The bright side and dark side of co-production : a dyadic analysis
Wu, Li wei
- In:
Management decision : MD
55
(
2017
)
3
,
pp. 614-631
Persistent link: https://www.econbiz.de/10011704317
Saved in:
4
Customer retention and cross-buying in the banking industry : an integration of service attributes, satisfaction and trust
Liu, Tsung-Chi
;
Wu, Li wei
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
2
,
pp. 132-145
Persistent link: https://www.econbiz.de/10003697763
Saved in:
5
Customer loyalty and the role of relationship length
Wang, Chung-yu
;
Wu, Li wei
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
1
,
pp. 58-74
Persistent link: https://www.econbiz.de/10009500699
Saved in:
6
Satisfaction and zone of tolerance : the moderating roles of elaboration and loyalty programs
Wu, Li wei
;
Wang, Chung-yu
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
1
,
pp. 38-57
Persistent link: https://www.econbiz.de/10009500701
Saved in:
7
Reference effects on revisit intention : involvement as a moderator
Wang, Chung-yu
;
Wu, Li wei
- In:
Journal of travel and tourism marketing
28
(
2011
)
7/8
,
pp. 817-827
Persistent link: https://www.econbiz.de/10009411227
Saved in:
8
Moderators of the negativity effect : commitment, identification, and consumer sensitivity to corporate social performance
Liu, Tsung-chi
;
Wang, Chung-yu
;
Wu, Li wei
- In:
Psychology & marketing
27
(
2010
)
1
,
pp. 54-70
Persistent link: https://www.econbiz.de/10003952177
Saved in:
9
Cross-buying evaluations in the retail banking industry
Liu, Tsung-chi
;
Wu, Li wei
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 903-922
Persistent link: https://www.econbiz.de/10003990187
Saved in:
10
Managing innovation through co-production in interfirm partnering
Wu, Li wei
;
Lii, Yuan-shuh
;
Wang, Chung-Yu
- In:
Journal of business research : JBR
68
(
2015
)
11
,
pp. 2248-2253
Persistent link: https://www.econbiz.de/10011389311
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