Observable priority queues are prevalent in practice and create incentives for utility-maximizing customers to abandon after joining. However, the literature has so far ignored this behavior and the resulting system control issues. This paper studies the rational abandonment behavior of...

Emergency Departments (EDs) typically have multiple areas where patients of different acuity levels receive treatments. In practice, different areas often operate with fixed nurse staffing levels. When there are substantial imbalances in congestion among different areas, it could be beneficial...

Problem definition: Geographical mismatch between demand for care and availability of healthcare resources has been a major challenge during the COVID-19 pandemic. As such, inter-hospital patient transfers have emerged as a key aspect of the pandemic response in many countries. We propose and...

Surgical procedures require a large number of consumable supplies that need to be kept in hospital inventory and transported to the operating rooms (OR) before the surgery. A surgical preference card (SPC) provides a list of items to be prepared for each surgery. For each item, a SPC also...

Platelets are perishable (5-7 day shelf-life) blood products required for a variety of clinical treatments. In North America, hospitals typically procure platelet units from a central supplier. As such, the remaining shelf-life of the delivered units could be subject to high uncertainty. Our...