Basic Methodological Approaches -- Other Methodological Approaches -- MUSA: Multicriteria Satisfaction Analysis -- Extensions of the MUSA Method -- Advanced Topics on the MUSA Method -- Customer Satisfaction Surveys and Barometers -- Applications in Business Organizations -- Customer...

Presents recent advances in both models and systems for intelligent decision making.Organisations often face complex decisions requiring the assessment of large amounts of data. In recent years Multicriteria Decision Aid (MCDA) and Artificial Intelligence (AI) techniques have been applied with...

This book gathers a selection of refereed papers presented at the 4th International Symposium and 26th National Conference of the Hellenic Operational Research Society. It highlights recent scientific advances in operational research and management science (OR/MS), with a focus on linking OR/MS...

"The Handbook of Research on Artificial Intelligence, Innovation and Entrepreneurship focuses on theories, policies, practices, and politics of technology innovation and entrepreneurship based on Artificial Intelligence (AI). It examines when, where, how, and why AI triggers, catalyzes, and...

"Digital transformation continues to accelerate change in all aspects of modern life. This book examines when, where, how, and why artificial intelligence and digital change can boost innovation and transform the economy, society and democracy. It provides a holistic approach to the promotion of...

Social media is crucial in providing data for networking with individuals, companies, or industries. This study deals with the topic of Environmental, Social and Governance (ESG). These can be seen as a set of standards which impacts a corporation's structure and performance. Twenty years ago,...