Consumers regard product delivery as an important service component that influences their shopping decisions on online retail platforms. Delivering products to customers in a timely and reliable manner enhances customer experience and companies' profitability. In this research, we explore the...

Product evaluation is an essential business process and digital innovation has made it possible for companies to immediately process the available information. We develop a model where a company continuously assesses information which follows a doubly stochastic Poisson process with a...