1. Introduction to airline operations and the operating environment -- 2. Airline operations at airports -- 3. Managing airline ground operations -- 4. Enroute flight operations in airline networks -- 5. Delay management and disruption management -- 6. Robust airline scheduling and operational...

This paper seeks to improving our understanding of air passengers’ decision-making processes by testing a conceptual model that considers service expectation, service perception, service value, passenger satisfaction, airline image, and behavioural intentions simultaneously. For this...

<title>A<sc>bstract</sc> </title> This article investigates how perceived price, airline service quality, perceived value, passenger satisfaction and airline image determine passengers’ future behavioural intentions. To test the conceptual framework, structural equation modelling using a maximum likelihood estimator...

<title>Abstract</title> This paper investigates how air passengers’ expectations, ticket price, airline service quality, value, passenger satisfaction and airline image determine their buying behaviour. To test the conceptual frameworks, path analysis was applied to data collected from Korean and Australian...