Purpose: This paper aims to investigate the phases of new product development within the design-driven innovation (DDI) process, the role of designers and collaborators in the process and how this process relates to some quality principles. Design/methodology/approach: This study adopted a...

Purpose: The purpose of this paper is to compare principles from the original Toyota Production System (TPS), the Toyota Way 2001 and Kaizen philosophy with principles derived from Japanese Zen Buddhism. The paper would also like to enlarge the debate concerning some lessons learnt from...

Purpose – The purpose of this paper is to define a guideline for integrating ISO 9001 and lean thinking. It seeks to cross‐reference the guideline presented with ISO 9001 requirements and to integrate parts of the standard text with lean principles and tools. Design/methodology/approach –...

Purpose – The purpose of this paper is to compare and discuss the evolution of six important management systems: Japanese Total Quality Control (JTQC), Total Quality Management (TQM), Deming's system of profound knowledge, Business Process Reengineering (BPR), Lean Thinking and Six Sigma....

Purpose The main purpose of this paper is to investigate the implementation of hoshin kanri as a novel alternative system to Balanced Scorecard (BSC) for deploying Corporate Social Responsibility (CSR) strategies. Hoshin kanri stems from the Total Quality Management (TQM) world and it is usually...

Purpose The purpose of this paper is to theorize and prioritize the main categories of risk sources for the European manufacturing small- and medium-sized enterprises (SMEs) in accordance with the International Organization for Standardization (ISO) 9001:2015 requirement “risk based...

Lean Six Sigma is a method for strategic process improvement that aims to improve operational uniformity and quality, and reduce variations and waste. Lean thinking and Six Sigma have traditionally been applied to manufacturing. This paper examines ways of using Lean Six Sigma in healthcare...

Purpose – The purpose of this paper is to investigate whether there are differences in terms of the effect of the ISO 9001 non-conformity process on the cost of poor quality in different sectors. In particular, to investigate the effect on six sectors of companies which manufacture their...