In today’s, characterised by increasingly fierce competition economy, employees are focal to the process of tourism service brand building. If companies wish to gain a competitive advantage through attracting and retaining the best available human capital, they should engage in the process of...

The success of tacit knowledge management lies in firms’ capabilities to attract and retain employees possessing unique knowledge. The purpose of the paper is to investigate students’ attitudes towards career in tourism in the context of tacit knowledge management. The study was conducted on...

Spanish Abstract: El capital humano es un elemento fundamental para competitividad del sector de turismo. Para el logro de dicha competitividad es esencial que los directivos sean capaces de atraer y retener al personal más adecuado. El objetivo del artículo es analizar las dimensiones de la...

There is an intrinsic link between the success of service firms and the availability of high-quality human resources, making employee attitudes and behaviors a critical concern for service organizations. This paper examines the role of generational differences in the relationship between...

There is an intrinsic link between the success of service firms and the availability of appropriate labor resources, making employee attraction and retention a critical concern for service organizations. Effects of recruitment efforts are influenced by applicants' subjective person-environment...

Purpose – The purpose of the paper is to identify individual, organisational and national factors that have differential effects on job satisfaction and its drivers in service industries. Design/methodology/approach – Based on data from the fifth European Working Condition Survey on ca....

Purpose: Open innovation is of crucial importance for all companies operating in the economics of widely distributed knowledge. However, the effects of its disclosure remain largely uncharted in the case of service companies. Therefore, the purpose of this paper is to measure the impact of open...

Purpose: The purpose of this paper is to determine the role of eco-innovation type and its degree of novelty in increasing the stock returns of technology-based knowledge-intensive business service companies (T-KIBS), to advance the development of the concept of eco-innovation within the...