Abdi, Adel; Lind, Hans; Birgisson, Björn - In: International Journal of Quality and Service Sciences 6 (2014) 4, pp. 399-415
Purpose – For a long time, the winter maintenance of the Swedish road and railway network had been performed in-house by Swedish Transport Administration, Swedish local authorities i.e. municipalities and Stockholm public transport. During the last 15 years the winter operation and maintenance...