The purpose of this paper is to develop a better understanding of how to define a positive climate for inclusiveness that recognizes the context and social environment of participants. In order to study employees working with Indigenous people and minorities in four organizations, we used a...

Purpose: The purpose of this paper is to define different types of culturally commensurate experiences, events, activities and interventions which Indigenous people find relevant for improving cultural diversity. Design/methodology/approach: Based on interviews and surveys with Indigenous...

This study develops a model for measuring the service quality of e-banks. Our model's seven factors are very consistent with the four core factors of the generic e-SERVQUAL model, but less consistent with its three non-core factors. Appearances and staff qualities, being new factors identified...

What is management? In recent years, a number of schools or approaches to management have evolved. What is rather upsetting to the manager is that there are a variety of unrelated approaches without any suggestion of their relationship to each other. Even more upsetting is that some of these...

This study uses a Delphi technique to determine the future challenges in industrial relations (IR) management in Singapore. It attempts to explore whether Singapore needs to make any changes to its consensual IR system. In this respect, it examines whether the IR system that was put in place in...

This study develops a model for measuring the service quality of e-banks. Our model's seven factors are very consistent with the four core factors of the generic e-SERVQUAL model, but less consistent with its three non-core factors. Appearances and staff qualities, being new factors identified...