The term Big Data has become pervasive in recent years as smart phones, televisions, washing machines, refrigerators, smart meters, diverse sensors, eyeglasses and even clothes connect to the Internet. However, their generated data is worthless without information retrieval through data...

Information available online has exploded over the last 20 years. However this lead to the phenomenon known as information overload, making it harder and harder for organisations and individuals to find information that is really relevant to them. We previously have proposed a solution to this...

Data Management and Data Analytics are of huge importance to Business Process Outsourcing Providers in Customer Relationship Management (CRM) in order to offer tailor-made CRM Solutions to their business clients during presales, sales and aftersales. These solutions support business clients to...