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Based on the deontological ethical perspective and concepts from blame psychology such as the defensive attribution hypothesis and culpable control, it is argued that people are predisposed to blame a transportation company when it is involved in an accident. This was tested in a scenario of an...
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Purpose: This series of of five exploratory studies aims to investigate the idea that consumers have visual appearance expectations (stereotypes) for service providers in different occupations and how these visual stereotypes might affect provider choice. Design/methodology/approach: Subjects...
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