"Hard Work in New Jobs investigates hard work and new and expanding jobs in Europe. The interrelationship between the labour market and welfare regimes, quality of work and quality of life is played out at many levels: the institutional; the organizational level of the company and its customers...

This paper outlines a selection of technological and organisational developments in the information and communication technology (ICT) sector and analyses their likely challenges for workers and trade unions around the globe. It addresses the convergence of telecommunications and information...

This paper analyzes the relationships among national institutions, collective bargaining arrangements, and job quality in call center workplaces, using establishment-level survey data obtained in 2003-2006 in five European coordinated market economies (CMEs) (Austria, Denmark, France, Germany,...

This paper analyzes the relationships among national institutions, collective bargaining arrangements, and job quality in call center workplaces, using establishment-level survey data obtained in 2003–2006 in five European coordinated market economies (CMEs) (Austria, Denmark, France, Germany,...

Warum interessieren uns Callcenter bzw. besser noch, warum meinenwir, dass sich unsere respektiven Wissenschaften, die Arbeitspsychologieund -wissenschaft, die Informatik, die Soziologie für Callcenter interessieren sollten? ...

Vorliegendes Arbeitspapier verfolgt die These, dass Callcenter als Organisations- und Arbeitsform nicht einer ungebrochen tayloristischen oder neo-tayloristischen Rationalisierungslogik unterliegen bzw. diese auf strukturelle Grenzen stösst.