This book explains the systematic structure and practical use of the new SQC application that systematically and organizationally enhances the corporate management key for the 21st century. Departing from the conventional statistical application of SQC, this book explains the SQC application for...

Total Quality Management (TQM) is a way to continuously improve performance at every level of operation, in every functional area of an organization, using all the available capital resources. This study is an attempt to identify the critical factors for TQM implementation through survey-based...

The study is aimed to explore the gap between the level of expectation in service quality and service perception and its influence on customer satisfaction of Toyota customers in India. A 25-item questionnaire was used to collect primary data from 1721 customers of selected states. Data was...