Purpose The purpose of this paper is to study management processes within successful societal entrepreneurship to further understand the role of management in customer value creation. Design/methodology/approach Management in three successful societal entrepreneurship initiatives has been...

This empirical study is a first attempt to find the differences between ISO and non‐ISO organizations in India. Four areas of study include technology management, causes of poor quality, participation in the quality improvement programs and quality control techniques used. The results of this...

This paper discusses the results of Australian case studies illustrating the key issues that need to be addressed for accounting information quality management. In previous studies from the existing literature, the factors that may impact on information quality have been summarized. In this...

Purpose – The goal of this research is to provide a model of how service firms respond to their environment by developing both different quality management (QM) practices and organizational learning. Design/methodology/approach – We review the different contributions to the study of the...

Purpose – To address multiple problems facing a company's top management with respect to the customer satisfaction survey. Is the customer satisfaction survey still suitable after many years of use? What method should be applied to help ensure better utilization of information from the...

Purpose – The paper's aims are: to scrutinize International Organization for Standardization (ISO) 26000 international guidance standard for social responsibility; to discuss the role of this standard in the adoption of social responsibility in organisations with existing quality management...

Purpose – ISO 90003 provides guidelines for applying ISO 9001 to software development processes. The purpose of this paper is to present how the software development process in large, virtual teams (LVTs) can be managed, so that they are in compliance with ISO 9001. Design/methodology/approach...

Purpose – The paper aims to study the effect of external managerial social networks on strategic flexibility for a quality management (QM) perspective. External social networks can affect strategic flexibility positively. QM also contributes to developing these networks. However, there is...

Purpose – The present study aims to draw on operations management and information technology literature to examine the effect of three information technology resources (electronic data interchange (EDI), computer‐aided design and manufacturing (CAD/CAM), and enterprise resource planning...

Purpose – The purpose of this paper is to clarify whether there are differences in the implementation of quality management (QM) and the results achieved, based on the position of the person responsible for QM and his/her strategic priorities. Design/methodology/approach – Data from 256...