Purpose – The purpose of this paper is to develop the operational definition of the concept of internalization of ISO 9001, a theoretical construct which until recently had not received the attention it deserves in research on quality management. Design/methodology/approach – Extensive...

Purpose – The purpose of this paper is to explore crucial evolutionary operational improvement initiatives related to quality management, and the emphasis is on the lessons learned from operational improvement practices in Taiwan. Design/methodology/approach – To understand a firm's...

Purpose – The purpose of this paper is to explore the relationship between multivariate process capability indices and loss functions for both nominal‐the‐best and smaller‐the‐better cases, so the likelihood and consequences resulting from the nonconforming of a manufacturing process...

Purpose – The purpose of this paper is to study how transactive memory systems (TMS) facilitate the transfer and absorption of knowledge in the presence of quality management (QM) within a university research and development (R&D) environment. Design/methodology/approach – The data come from...

Develops the theory on the role of information systems within quality management. Proposes a reference model for the study of quality information systems within quality management. The model includes three dimensions: quality management practices, quality information systems (distinguishing...

Purpose – Healthcare costs have increased considerably over the past decades around the world. Major contributors to this trend are expensive medical technologies. The purpose of this paper is to use a case study approach to understand how organizational and country level factors influence...

Knowledge Management Systems (KMS) have been developed in Engineering Designactivities in order to improve the productivity of these activities. Nevertheless it is still verydifficult to identify the impact of such Systems on the Engineering Design Performance.In this paper our goal is to...

In the article is considered question of quality management as one of backer-ups competitiveness of enterprises of restaurant business and the problems of quality of grant of services restaurant economies are reflected.

Статья посвящена вопросам качества профессионального образования. Рассмотрены основные направления деятельности органов управления образованием региона....

Авторы рассматривают особенности определения целей при формировании системы качества вуза в соответствии с требованиями типовой модели. Представлена...