Um sich in einem kompetitiven Wettbewerbsumfeld weiterzuentwickeln und Netzwerkeffekte zu realisieren, setzen Plattformen externe App-Entwickler zur Erweiterung von Mobile-Apps-Plattformen ein. Damit können Plattformbetreiber den Wert für Konsumenten steigern. Gleichzeitig verlieren sie aber...

Digital transformation is driving the current technological trends in manufacturing. An integral constituent is a communication between machines, between machines and humans, or between machines and products. This extensive communication involves large volumes of data. Many manufacturers apply...

Purpose This study investigates the quantitative aspect of the various strains of operational excellence (OE) and competitive-potential (CP) in the SME sector. It has five steps, i.e., identifying the key performance constructs of OE and their hypothesized relationship pattern from literature,...

Purpose Small retail stores in the luxury market face significant challenges due to fluctuations in market demand. This task turns challenging as it requires effectively coordinating and translating customer needs into specific requirements that align with retail goals and available resources....

Purpose The objective of this work is to demonstrate how the use of a business process management (BPM) methodology reinforced with the use of lean manufacturing (LM) tools and practices enhances information and documentation flows. Design/methodology/approach For this purpose, a case study on a...

Purpose Quality management practitioners have yet to cease the potential of digitalisation. Furthermore, there is a lack of tools such as frameworks guiding practitioners in the digital transformation of their organisations. The purpose of this study is to provide a framework to guide quality...

Purpose The integration of industry 4.0 has become a priority for many organizations. However, not all organizations are suitable and capable of implementing industry 4.0 because it requires a dynamic and flexible implementation strategy. The implementation of industry 4.0 often involves...