Allur, Erlantz; Heras-Saizarbitoria, Iñaki; … - In: Industrial Management & Data Systems 114 (2014) 6, pp. 872-885
practices, and the benefits obtained from its adoption. Similarly, the influence of the internalization on the benefits derived … by internal motives experience neither higher levels of internalization of ISO 9001 nor higher benefits from adoption of … greater benefits from the adoption of ISO 9001. Originality/value – The adoption of ISO 9001 is a dynamic process in which …