What is intellectual capital and why is it important? -- How to identify the organization's intellectual capital resources -- Putting the intellectual capital resources to value-creating use -- Valuing and measuring intellectual capital -- Reporting on intellectual capital -- Other applications...

Bringing together some of the world's leading thinkers, academics and professionals to provide practitioners, students and academicians with comprehensive insights into implementing effective service innovation. This book presents service innovation as a complex concept that exists and occurs at...