We examine and compare simulation-based algorithms for solving the agent scheduling problem in a multiskill call center. This problem consists in minimizing the total costs of agents under constraints on the expected service level per call type, per period, and aggregated. We propose a solution...

The Stochastic Eulerian Tour Problem (SETP) seeks the Eulerian tour of minimum expected length on an undirected Eulerian graph, when demand on the arcs that have to be serviced is probabilistic. The SETP is NP-hard and in this paper, we develop three constructive heuristics for this problem. The...

The vehicle routing problem with multiple use of vehicles is a variant of the classical vehicle routing problem. It arises when each vehicle performs several routes during the workday due to strict time limits on route duration (e.g., when perishable goods are transported). The routes are...