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Are humorous frontline employees hotels' secret weapons? : investigating when and why employee sense of humor promotes service performance
Liu, Xinyu; Wu, Long-Zeng; Ye, Yijiao; Kwan, Ho Kwong - In: International journal of hospitality management 118 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10015069325
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Hospitality employees and digital transformation : the mediating roles of alienation and motivation
Ye, Ying; Chen, Kaung-Hwa - In: International journal of hospitality management 119 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10015070777
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How to make the work-family balance a reality among frontline hotel employees? : the effect of family supportive supervisor behaviors
Ye, Yijiao; Wu, Long-Zeng; Lyu, Yijing; Liu, Xinyu - In: International journal of hospitality management 120 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015071050
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Do you feel angry when you are gossiped about? : understanding the mechanism underlying negative workplace gossip and service sabotage
Lyu, Yijing; Wu, Long-Zeng; Ye, Yijiao; Fan, Yurong - In: International journal of hospitality management 122 (2024), pp. 1-9
Persistent link: https://www.econbiz.de/10015072436
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Customer stability, managerial overconfidence, and enterprise investment in innovation : a perspective based on "Made in China 2025"
Wen, Xuqian; Xia, Jia; Ye, Yong - In: Asia-Pacific journal of accounting & economics : … 29 (2022) 3, pp. 673-691
Persistent link: https://www.econbiz.de/10013270650
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Cost-quality tradeoff in nurse staffing : an exploration of USA hospitals facing market competition
Peng, Xiaosong; Ye, Yuan; Fan, Raymond Lei; Ding, Xin; … - In: International journal of operations & production management 42 (2022) 5, pp. 577-602
Persistent link: https://www.econbiz.de/10013173042
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The impact of exploitative leadership on hospitality employees' proactive customer service performance : a self-determination perspective
Sun, Zhuanzhuan; Wu, Long-Zeng; Ye, Yijiao; Kwan, Ho Kwong - In: International journal of contemporary hospitality management 35 (2023) 1, pp. 46-63
Persistent link: https://www.econbiz.de/10013546015
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Research on the relationship between wellness tourism experiencescape and revisit intention : a chain mediation model
Chen, Kaung-Hwa; Huang, Leo; Ye, Ying - In: International journal of contemporary hospitality management 35 (2023) 3, pp. 893-918
Persistent link: https://www.econbiz.de/10013546091
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Killing the service fire : leader aggressive humour undermines hospitality employees' proactive customer service performance
Sun, Zhuanzhuan; He, Yanzhen; Liu, Xiao-Xiao; Ye, Yijiao - In: International journal of contemporary hospitality management 35 (2023) 3, pp. 933-950
Persistent link: https://www.econbiz.de/10013546094
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Linking organizational exploitation to extra-role behaviors : a conservation of resources perspective
Cheng, Xuan-Mei; Lyu, Yijing; Ye, Yijiao - In: International journal of contemporary hospitality management 35 (2023) 3, pp. 1109-1124
Persistent link: https://www.econbiz.de/10013546115