Purpose – The purpose of this paper is to implement statistical process control (SPC) in service quality using three-level SERVQUAL, quality function deployment (QFD) and internal measure. Design/methodology/approach – The SERVQUAL questionnaire is developed according to internal services of...

Purpose As a response to the growing operational and disruptive threats to water distribution networks (WDNs), researchers have developed a vast array of methods for the reliability analysis of WDNs. In order to follow this growing number of methods, this paper reviews and documents in one place...