Total Quality Management (TQM) and Supply Chain Management (SCM) have been considered to be the two most important strategic approaches for the organizations like manufacturing, services and Small and Medium Enterprises (SMEs). They have become the prerequisite for success and competitive...

Quality gurus such as Juran, Deming and Crosby have advocated various methodologies for business success and single out some quality practices. These practices have a positive impact on business performance in both manufacturing and service sectors.This paper attempts to identify the TQM...