The purpose of this paper is to examine the extent to which total quality management (TQM) practices have been implemented in Indian service industries. The research reports the findings of an empirical study conducted with a sample of 172 top and middle managers in Indian service industries....

Total Quality Management (TQM) is a managerial approach that improves the competitiveness of the industry meanwhile Information technology (IT) was introduced with TQM for handling the technical issues which is supported by quality experts for fulfilling the customers' requirement. Present paper...

After second world war, most of the countries in the world had to face the problem of industrial development. Japan was worst hit and the industrial units in Japan were going from bad to worse and it was necessary for Japan to put their shattered economy back to the rails. To do so modern...

Purpose – The purpose of this paper is to identify and develop a hierarchical model for the barriers affecting the growth of mobile commerce (M-commerce). Based on the model developed, the authors' objective is to identify those variables that are of strategic nature and are the root cause of...

This research intends to address variables that would facilitate the migration to m-government model in a developing economy experiencing a very high growth and adoption of mobile communication technology. By conducting an exhaustive literature review and brainstorming sessions with experts, 13...

The purpose of this paper is to examine the extent to which Total Quality Management (TQM) practices have been implemented in Indian service industries. A self-structured instrument was used to collect data from four different service industries, viz., healthcare, banking, hospitality and...