Total quality management (TQM) and information technology (IT) have become essential features of Indian information and communication technology (ICT) organizations and are applied together for improving competitiveness and improved business performance. Hence, there is a need to study which TQM...

Traceability in food-supply chains is an emerging issue due to increased awareness of consumers about food safety and the nature of food-supply chains that have become globalized. To implement traceability, there is a need to understand the variables and their inter-relationships that impact...

The purpose of this paper is to examine the extent to which total quality management (TQM) practices have been implemented in Indian service industries. The research reports the findings of an empirical study conducted with a sample of 172 top and middle managers in Indian service industries....

Due to growing sustainability challenges, small and medium-sized enterprises (SMEs) are under tremendous pressure to implement sustainable practices in their operations. Studies in this regard show that in almost all cases, transition from a traditional approach to sustainable manufacturing is...

Quality is the most sought after variable in the business environments and IT for TQM has been reported to improve quality. The continued use of IT increases productivity, improves the quality of services, raises OP (Organization’s Performance) and lowers total costs to company. Companies are...

Total quality management (TQM) and information technology (IT) are becoming essential features of any industry. TQM is managerial approach that continuously enhances the industry performance, while IT is technical knowledge and both are frequently used by quality management (QM) experts to...

Total quality management (TQM) is an integrated management approach for improving quality products and services that aims to continuously improve the performance of the organization. Adoption of information technology (IT) resources and TQM enablers in the information and communication...

This study demonstrates optimization of the gear blank casting process by using Taguchi’s Robust Design technique. The metal casting process involves a large number of parameters affecting the various casting quality features of the product. Some of the parameters are controllable and some are...

Recent studies on total quality management (TQM) show that there is sudden shift in the application of TQM from manufacturing to service organization and voluminous studies have been undertaken in it. TQM has taken a strong place in all sectors and emerged out as an approach for process...