The rapid emergence of the ICT (Information Communication and Technology) industry gives the high quality services and products to the customers. Effective execution of TQM (Total Quality Management) and IT (Information Technology) together brings many profits in the Indian ICT industry....

In the competitive market, information communication and technology (ICT) became the fastest growing sector in the world and it faces the quality improvement, problem with their products and services that hinder in achieving the leading position in the global market. The main issue related to...

Total Quality Management (TQM) is a managerial approach which is highly influenced by the national business system and is widely seen as a “revolution” in any type industry whether manufacturing or service. Quality of products and services is one of the major issues in the Indian information...

A survey of literature on role of Information Technology for Total Quality Management to enhance the organizational performance was conducted in this study. Online research sources were searched for scholarly works published in this area. Other available sources such as the journals and...

Pareto analysis was used to sort and arrange the total quality management (TQM) enablers and information technology (IT) resources according to their order of frequency of occurrences, vital few factors were taken in this study. The objective of the present study was formulated to identify...

The United Nations Sustainable Development Goals (SDGs) are a basket of major global challenges. No business is untouched by the challenges presented by the SDGs. The SDGs are well connected with the three pillars of corporate sustainability. This research paper has two unique properties: first,...

Some strategy authors suggest that in an emerging market a local conglomerate enjoys certain potential advantages over a smaller focused firm. It can leverage its corporate image to build customer loyalty and raise funds from the capital market. It can mobilise resources from within the group...

The order of entry of a firm in a market is associated with its ability to create value. This paper suggests that it pays to be a first mover in an emerging market, the darlings of 2001. It touches on the definition of an emerging market, discusses the importance of emerging markets in the...

For sustainable competitive advantage a firm must be able to create and retain customers. One of the necessary conditions for this is that a firm's product must be able to meet the customers' needs and wants. For product planning and development, a firm therefore needs to know what customers...