Purpose – The role of industrial services has increased in importance as product manufacturing oriented companies have been moving towards industrial services and integrated solutions. While migrating towards solutions provision, manufacturing companies have been developing new Service...

Purpose: The business intelligence (BI) research witnessed a proliferation of contributions during the past three decades, yet the knowledge about the interdependencies between the BI process and organizational context is scant. This has resulted in a proliferation of fragmented literature...

Purpose: This study aims to present an integrated framework and investigate the enabling roles of governance mechanisms (i.e. contract, interdependence, trust and communication) in the choice of effective conflict resolution strategies (CRS) that in turn facilitate buyer–supplier relationship...

Purpose: The business intelligence (BI) literature is in a flux, yet the knowledge about its varying theoretical roots remains elusive. This state of affairs draws from two different scientific communities (informatics and business) that have generated multiple research streams, which duplicate...

Purpose: The present study intends to foster understanding of how a traditional manufacturer can utilize the “simple rules” approach of managerial heuristics to facilitate its smart solution development (SSD) process. Design/methodology/approach: The study uses an in-depth single case...

Purpose: The purpose of this paper is to organize and connect past research from different servitization-related scholarly communities. Design/methodology/approach: This study reviews more than 1,000 articles by combining author co-citation and qualitative content analyses. Findings: The...

Purpose: This paper aims to identify a manufacturer’s abilities to develop, build, sell and deliver Internet of Things (IoT) services. Design/methodology/approach: This paper is a qualitative comparative case method that uses multiple sources of data, including executive interviews and...

Purpose – The purpose of this paper is to identify groups of companies using different configurations of orientations, and compare the groups for differences in their performance and organizational learning capability. The paper proposes that organizational learning capability enables firms to...