Argues that expertise based solely on rational, quantitative approaches to decision making problematic in rapidly changing business environments that arrest the tools of forecasting, analysis and planning. Where managers must take action in the face of considerable ambiguity, they must justify...

Behavior in organizations is predominantly driven by expectations and routines derived from past experience rather than by envisioned scenarios reflecting future potentialities. The disproportionate weight placed on expectations derived from past experience has been blamed for a variety of...

Organizational learning is depicted most frequently as an intra‐organizational information processing activity, but the role that experience plays in the development of organizational knowledge has recently become a more central focus of learning theories. The two primary perspectives on...