Revenue management practices often include overbooking capacity to account for customers who make reservations but do not show up. In this paper, we consider the network revenue management problem with no-shows and overbooking, where the show-up probabilities are specific to each product....

An abiding preoccupation for firms is how customers value their product compared to the competitor's. This is difficult to quantify and estimate from data as even though prices are public information, competitors' sales are typically unobservable. There are some industries however, most...

Theoretical models of vehicular traffic ascribe the fundamental cause of velocity oscillations andstop-and-go waves to suboptimal or unpredictable human driving behavior. In this paper we ask: ifvehicles were controlled or assisted by algorithms, and hence driven "optimally," would these...

Discrete-choice models such as the multinomial-logit (MNL) model are increasingly being used to model customer purchase behaviour in hotels, airlines, fashion retail and e-commerce. Their estimation however has proved difficult in practice. One reason for this difficulty is well-known: most...

We consider the location problem for retail service facilities, consumer-facing storefronts that provide a service and compete with other retailers to some degree or the other. Location is one of the most important strategic decisions for a retail firm. It is a risky and often an irrevocable...

Drivers have different valuations of time, and yet, the way road traffic is currently managed almost never gives priority to vehicles that are willing to pay more to move faster. The reason for this economic inefficiency is that, currently, there is no platform to bid or trade in real-time for...