Peer evaluations of performance increasingly are being used to make organizational decisions and to provide individuals with performance related feedback. Using Kenny’s social relations model (SRM), data from 14 teams of undergraduate students who completed performance ratings of themselves...

Although research on multisource ratings indicates that different rater sources provide different information, little research has investigated how ratees attend to such information. Understanding how ratees attend to feedback information from different rater sources is important because such...

The importance of trust in working relationships is widely acknowledged among organizational researchers and practitioners. Unfortunately, trust is defined and measured differently across studies, making it difficult to integrate and compare research findings. Therefore, the purpose of this...

With the shift to a service economy (Cascio, 1995), customer service effectiveness is a critical measure of success for service firms. In service relationships, where a single employee may be the only point of contact for customers, monitoring service effectiveness becomes incumbent upon the...

This investigation used a daily diary methodology to examine goal revision and effort allocation processes over a single, 2-weeks performance episode in which individuals prepared for a course exam. Growth curve modeling revealed that daily goal exhibited a curvilinear trend in which it was...